Renewd Certified Refurbished Products are pre-owned products that undergo Renewd’s stringent refurbishment process prior to being offered for sale. While only some units are returned due to technical issues, every unit is evaluated to ensure it meets our quality standards. 

Each Renewd Certified Refurbished Product:

• Undergoes full functionality testing and any defective modules identified in testing are replaced.
• Is put through a thorough cleaning process and inspection.
• Is repackaged in plain packaging
• Includes either the Operating System originally shipped with the unit
• Is placed into a Final QA inspection prior to being added to sell-able refurbished stock.

Refurbishment procedures follow the same basic technical guidelines as the manufacturers Finished Goods testing procedures.

• Substantial savings 
  
• A fully functional unit with a 90 day warranty
  
• The assurance that the unit meets Renewd’s quality standards, and that its defective components have been replaced by new components
  

Not currently, We recommend searching Renewd for a product that fits your memory and hard drive requirements, after the comprehensive refurbishment program all of our products are boxed and warehoused pending sale. 

We do not provide individual photos of any product. All products go through a comprehensive refurbishment program, to avoid any customer dissatisfaction Renewd uses a comprehensive condition report on our site to identify the cosmetic condition of our refurbished products , the products are then boxed and warehoused for sale. 

The products match the following descriptions.

RENEWD - Certified Refurbished EXCELLENT PLUS+

Product is like new condition, this classification is reserved for Notebooks that show evidence of very light previous use including no scuffing, no scratches on external surfaces, no scratches on the screen, no wear on keyboard, palm rest or touch-pad

RENEWD - Certified Refurbished EXCELLENT

Product is in excellent condition, this classification is reserved for Notebooks that show evidence of previous use that may include minimal scuffing, light scratches on external / internal surfaces, minimal wear on palm rest, keyboard and touch-pad. 

RENEWD - Certified Refurbished GREAT

Product is in great condition, this classification is reserved for Notebooks that will show evidence of heavier use that will include scuffing, heavier scratches, dents and chips on external surfaces, wear and tear will be visible on palm rest, keyboard and touchpad.

RENEWD - Certified Refurbished GOOD

Product is in good condition, this classification is reserved for Notebooks that will show evidence of much heavier use that will include scuffing, heavier scratches, dents and chips on external surfaces, wear and tear will be visible on palm rest, keyboard and touchpad, screen may have minor scratches, white blemishes may be evident on the screen, hinges may have small cracks.

Refurbished supply is usually very limited and we often run low of refurbished inventory. We recommend that you act quickly if you see an item that you like. Please note that some payment methods take longer than others and that availability of a refurbished product is not guaranteed until we receive your full payment.

YES, it only takes a few minutes to trade your old technology, simply fill in our Trade-In form and one of experts will get back to you with an estimated quote.

Renewd does arrange bulk sales as well as bulk purchasing , we have a dedicated department for such transactions, however they require a set of information before they can determine how we can best serve your needs.

Please email us through support@renewd.com.au with the answers to the following questions.

Our sales team will review the information and follow up with you.

• Company/Business:
  
• Contact Name:
  
• Website:
  
• Mailing address:
  
• Telephone:
  
• Item description: (Manufacturer, Series and Model Number)
  
• Quantity:
  
• Desired Cosmetic Condition:
  
• Reason for purchase:
  
• Bulk Purchase frequency:
  
• Primary Contact Email:
  

We are Australia’s largest Technology Refurbishment Centre, every day customers trust Renewd to give new life to used devices and we take that responsibility seriously. Whether buying a Refurbished Notebook or trading in some old technology we’re here to save our customers money on a wide selection of certified pre-owned device and provide a less expensive alternative to buying new technology.

 We also do some good for the planet by keeping thousands of devices in use and out of landfill.

As Australia's largest Technology Re-furbisher we need to keep a steady supply of excellent

products to meet our customers needs.

Renewd asset recovery manages merchandise from the following Australian sources:

• Trade in Customers on our website
  
• Large Retailer customer returns
  
• Retail Insurance Companies
  
• Corporate Fleet Sales
  
• Education Fleet sales
  
• End of Life clearance
  
• Open Box Product
• Manufacturer clearance

Renewd believes in reusing products first and recycling when an item no longer has any value. The idea is to keep working products in use as long as possible, extending their life, preventing e-Waste, and ensuring you receive value for the electronics you don't need anymore. It's an idea we call reCommerce. 

Once we have checked out your item , we move the item into one of a few directions depending on what it is and what condition it's in. Many of the products sent to Renewd still have plenty of life left in them so we find them a new, happy home. We do this by refurbishing and selling many of the items through Renewd . This is the essence of reCommerce - you sell your unwanted Notebooks to us and we extend their life by selling them to someone who wants it. As a result, fewer items get thrown to the landfills or collect dust in a drawer, and fewer people buy brand new Notebooks since used ones in great condition are available in the market. Some products that we receive in large quantity are sold globally to wholesale partners, who aggregate these items and resell them via their own networks. 

The idea is to optimise where to move things in order to get the best return and therefore offer the best value possible to our Customers.

• Refurbished Notebook
  
• Your Receipt
  
• Power Adaptor
  
• AC wall plug and power cord
  

For security all renewd certified products are boxed in plain packaging. Your item will arrive inside a protective bubble bag, your AC adaptor and power cord is included in the box.

Not currently, after the comprehensive refurbishment program all of our products are boxed and warehoused pending dispatch via Australia Post / Startrack across Australia.

We do NOT allow warehouse pickups or returns under no circumstances due to health and safety reasons.

Renewd never sells or shares any of your personal information unless you have specifically opted in to receive offers from Renewd. Additionally, during our inspection process all devices receive a full wipe and factory restore prior to or during inspection and we destroy any SIM or memory cards that our customers forget to take out.

We recognise that your rights under the Australian Consumer Law are important and cannot be limited or excluded. The benefits under Renewd Care + are in addition to your rights and remedies under the Australian Consumer Law. You are not required to pay for your rights and remedies under the Australian Consumer Law. Nothing in your Renewd Care + One year warranty excludes, restricts or modifies your rights under the Australian Consumer Law. There may be some features in your plan which overlap with your Australian Consumer Law rights. The price you paid for your product including Renewd Care + does not include any amount for rights or benefits to which you are entitled under the Australian Consumer Law.

The prices mentioned on the website are exclusive of discount code, Once you checkout with your product. You will be redirected to cart page where you need to Enter the discount Code. Please refer to image below 

The Renewd Trade-In Program offers a convenient way for you to trade in for Renewd gift cards. You must be 18 years old or older to take advantage of the program.

Renewd is trading in Notebooks, Netbooks, Tablets. We're constantly evaluating categories where we can offer consumers a great value for electronics they no longer use. We also offer responsible recycling for these and most other electronic products. 

The age, condition, and accessories included will affect the trade-in value of your items. Simply fill up our Trade-in contact form https://renewd.com.au/pages/trade-in and one of our specialists will get back to you with an estimate for what your item may be worth. Renewd will evaluate your device and provide a competitive offer based on several factors, including age, condition, included accessories and current resale prices.

Our employees grade the condition and perform a functionality check over the phone. At a minimum, in order for us to accept a device it must turn on and function as a user would normally expect. There can’t be missing power supplies, and a battery powered device must run on its own battery. We assign a condition grade based upon our inspection: 

Condition Grades:

Excellent/Great. The device is fully functional with no technical problems . Shows signs of normal use.

Good. The device is fully functional with no technical problems, and only a few scratches due to normal use. If the device has a screen, there are no scratches or burned-out pixels. Moderate physical damage and fully functional.

RECYCLE. Eligible device does not have any monetary value but will be collected and sent to a recycling partner that complies with the highest industry standards regarding the reuse, refurbishment or recycling of products as well as waste disposal generated from the recycling process.

If the device is not accepted for trade-in, we can responsibly recycle it. 

Please Note: We do NOT accept damaged and devices which are older than 4 years.

Currently, we do Not accept trade-in requests for desktops/AIO

Important note:

For Apple iPhone, iPad and iPod touch devices that use iOS 7 and above, you must disable the "Find My iPhone/iPad/iPod" function before the start of the trade-in transaction.

How to Turn Off "Find My iPhone/iPad/iPod":

• • Tap on your "Settings" icon and go to the "iCloud" section.
  
• • If "Find My iPhone" is turned on, tap the slider to turn it off.
  
• • Enter your Apple ID password and tap "Turn Off."
  
• • Verify that "Find My iPhone" has been turned off.
  

For Android 5.0 or newer, you must reset device to factory settings before the start of the trade-in transaction.

• • Make sure the device is connected to the Internet or to the mobile network.
  
• • Open the Google Settings menu.
  
• • Under "Personal," touch "Backup and reset." You may need to enter your pattern, PIN, or password.
  
• • Under "Personal Data," touch "Factory data reset."
  
• • Read the information on the screen and touch "Reset phone."
  
• • If the screen is locked, you will need to enter your pattern, PIN, or password.
  
• • When prompted, touch "Erase everything" to erase all data from your device's internal storage.
  
• • When the device has finished erasing, select the option to reboot your device.
  

Your device may be:

• • Sold by Renewd Secondary Markets channels or other Renewd resale outlets (resale);
  
• • Sent to the Renewd Service Centre (for parts and refurbished devices sold via the Renewd outlets online); or
  
• • Responsibly disposed of via our Recycling Program. See Renewd / Recycle for details.
  

Our on-line Trade-In Program is intended for the convenience of our eCommerce retail customers and is not designed to handle large volume or commercial transactions.

Customers are limited to no more than two (2) products per transaction, except as noted below.

• • Customers interested in trading units in excess of this limit should contact Customer Service at support@renewd.com.au for a custom quote.
  
• • We reserve the right to refuse any trade-in or limit quantities for any reason. These product limits are subject to change at any time. Please note that there may be additional product limits associated with promotions.
  

Please contact us using our Trade-In Customer Service contact form, as our on-line program is for the personal, non-commercial use of our retail customers.

Sure, if you believe your device is worth more than our offer then you are more than welcome to negotiate the offer.

Please reply back to the trade-in offer or email directly to support@renewd.com.au

1.  Fill up trade-in form at https://renewd.com.au/pages/trade-in and get an estimate for what your device may be worth.
2. We will send you a shipping instructions if you accept our offer to send your device for assessment
   
3. After the completion of assessment we will give you our final offer which may be lower than first offer based on your condition. If you accept the trade in offer, we provide you with an instant Trade-in voucher that can be used on Renewd in minutes.
4. If your product does not have trade-in value, we can send you a free freight recycle pack and recycle it  responsibly for you.
   

• Simply use the free consignment note sent with your Renewd purchase
  
• You are responsible for removing any data from your item before providing the product to us. Under no   circumstances will Renewd be liable for any loss of any data or media from products delivered to us for   trade-in or recycling.
  
• You are responsible for disabling the lock on devices with iOS 7.0 and above or Android 5.0 or newer before the start of the trade-in transaction.

Please include any accessories that came with the product. 

If you reject our offer then we will simply return your goods back to you free of charge.

It's simple:

• • Email us at support@renewd.com.au
  
• • We will send you a free freight Recycle kit
  
• • Follow the instructions in the kit
  
• • Once your item arrives we will ship it directly to our National Returns centre, where the item will go through a reclamation process. Then our authorised recycling partner will responsibly recycle your item.
  

In Australia, the Renewd Trade-In Program is subject to the Second-Hand Dealers Regulations which regulate the buying of used personal property .

As a second-hand dealer we must ask for proof of identity from every person attempting to sell goods over $100

Acceptable forms of I.D 

• • Passport
  
• • Driver's licence
  
• • Document issued by a statutory authority that contains a person's photograph, such as a learner driver's permit
  
• • An identification card issued by a tertiary education institution
  
• • Licence issued under the Firearms Act 1996
  

From time to time, Renewd runs special promotions to work in conjunction with our Trade-In Program. These promotions are usually available for a limited time and only apply to specific products. Due to the nature of these promotional offers, your trade-in device may not be eligible for these offers. Please refer to the offer details. If you continue to have questions about your product’s eligibility, please contact us at Renewd.

We provide free standard shipping (excluding DESKTOPS) and an express freight option for all our orders within Australia. 

All our items are shipped via Startrack who aim to deliver in an estimated 5-10 business days from the date the order was dispatched. We usually dispatch items within 2 working days. This means it can take up to 10 working days for your order to reach you. 

If you have selected the Express freight option $9 (excluding DESKTOPS), your order will ship next day and will arrive within 3-5 business days, for Priority Shipping $19 it may take 1-3 business days.

Desktops/AIO freight charge for Victoria is $25 while rest of Australia is flat $90.

We are no longer offering pickups for desktops from our Richmond warehouse.

We provide you with tracking information via email when your order has been dispatched. Please allow a few hours from the email being sent for the tracking information to be validated by Startrack.

Please Note: All our orders are sign on delivery, StarTrack cannot leave packages unattended. In the event, where no one is available at your shipping address, StarTrack will leave "Missed Delivery" note for you to collect from your local AusPost.

If you have not received tracking for your order please contact us.

We regret that we currently do not ship outside of Australia.

Currently, we do NOT offer pickups because of health and safety reasons for our customers and staff members

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: 

• • Has a problem that would have stopped someone from buying the item if they had known about it 
  
• • is unsafe 
  
• • is significantly different from the sample or description 
  
• • doesn’t do what we said it would, or what you asked for and can’t be easily fixed. 
  

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. 

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt. 

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by email us at support@renewd.com.au or chat with us. 

Your Renewd product comes with a 90 day warranty.

Making a warranty claim is simple. You can register your claim online at support@renewd.com.au.

Please provide the following information :

Your Name :

Original renewd receipt number :

Product Fault / Issue

If the fault cannot be rectified over the phone, we will send you a priority return kit to have your product repaired or refunded.

Yes , we can provide a Quotation for $99 inc GST, this quotation includes Free freight from your location to our National Repair Centre in Melbourne, we send you a repair return mailing kit. Please email us at support@renewd.com.au

Your 90 day and Renewd Care + One Year warranty cover does not cover any faults caused by physical damage, product misuse or using the product outside the manufacturer’s guidelines. Also, it does not cover products that have incurred a fault due to electrical surges and software issues.

Types of Operating Systems

The operating system is the heart of your laptop. It manages all software and hardware, including files, memory and connected devices. Most importantly, it lets you interact with your laptop and your programs in a visual way (otherwise, you'd be typing a bunch of computer code to get anything done).

Installed exclusively on Mac computers, OS X boasts an elegant and easy-to-use interface to complement Macs' sleek aesthetics and impressive battery life. Macs have historically had fewer issues with viruses and malware. However, MacBooks start at a higher price point than other laptops, and no Mac model to date includes touch-screen functionality.

Windows is designed specifically around an intuitive touch-screen interface (though it can be used with a traditional mouse and keyboard), expanding your navigation options. The integrated Windows Hello feature lets you log in quickly using a look or a touch instead of a password, while remaining enterprise-grade secure. It also offers an updated task manager, streamlined file management and a suite of built-in apps.

Select touch-screen laptops are also equipped for Windows Ink, which lets you write or draw on the display and interact with a wide range of Windows Ink-enabled apps, using a compatible pen accessory (may be sold separately).

Featured exclusively in the Chromebook line of mobile computers, this OS runs custom apps and cloud-based programs rather than traditional software. It's great for surfing the Web, keeping up with your email and social networks, and sharing your photos with friends and family, rather than more data-intensive tasks like video editing and hardcore gaming.

Processors

·  Intel® Processors

Intel's processors are at the heart of every modern MacBook and the majority of Windows laptops. Most prevalent are Intel's Core™ series of multicore processors:

• Core X-Series:Intel's ultimate processor for gaming and virtual reality experiences. The Core X-series family offers up to 18 cores and 36 threads to power through the creation, editing and production of 4K or 360° videos, high-resolution photos and high-quality audio.
• Core i7:A popular choice for "power users" like hardcore gamers, graphic designers, photographers and videographers. It excels at serious multitasking and high-demand multimedia creation for projects in 3D or high definition.
• Core i5:Mid-grade Core processor is powerful enough for most computing tasks, and multitasks well so you can stream the big football game while looking up stats and sending emails.
• Core i3:The entry-level Core processor, more than adequate for everyday email, internet and productivity tasks. It's also fine for common activities like listening to music.

In value-priced laptops, you'll also see Intel's Pentium^® and Celeron^® processors. These are adequate for basic email, internet and productivity tasks, but their speed and multitasking capabilities are limited relative to those of the Core family.

·  AMD Processors

AMD provides a range of advanced processors for virtually every task.

AMD FX and A Series: These families of processor are designed to boost productivity, enhance multimedia and improve energy efficiency.

• A8, F10, A12 and FX:Advanced features combine powerful processing with power efficiency to provide a great PC experience, including smooth online gaming and enhanced HD streaming capabilities.
• A4, A6 and E2:These processors prioritize value and are geared toward your everyday productivity tasks.

Memory

Random-access memory, or RAM, is important because it helps your processor tackle multiple tasks at once. A minimum of 2GB is required for basic computing, but 8GB or more is recommended if you're into graphics and advanced photo or video editing. Most laptops have 4GB–8GB pre-installed, and some have up to 64GB. If you think you might need more memory later, choose a model that lets you expand the RAM

Internal Storage

Traditional hard disk drives offer larger storage capacities, but add to a laptop's weight and thickness while generating heat and noise. Alternatively, solid state drives (also known as SSDs or flash storage) are much lighter, faster, cooler and quieter than hard drives — but they're also much more expensive per GB, so typically provide less storage space. Some laptops feature a hybrid drive, which combines a hard drive with a solid state drive for the benefits of both.

Hard Disk Drives

Traditional, mechanical hard disk drives are the most common type of storage because they're relatively inexpensive and offer huge capacities. However, they also add significantly to a laptop's weight and thickness, and generate both heat and noise. They come in two standard speeds: A 5400 rpm drive is sufficient for day-to-day Web surfing, emailing and document creation, but a 7200 rpm drive transfers data more quickly and may be worth considering if you regularly work with large files.

Solid State Drives

Solid state drives, also known as SSDs (or, in Apple's case, "flash storage"), are many times faster than hard disk drives, but typically offer far less capacity. SSDs also offer tremendous advantages in physical size, weight and power efficiency, along with negligible heat production and noiseless operation, making them an ideal choice for ultraslim, ultralightweight laptops. And unlike hard disks, SSDs have no moving parts to wear out.

Some laptops employ an SSD for all storage. Others dedicate a smaller SSD to house the operating system and applications (enabling faster start-up) and add a traditional hard drive for general data storage.

Screen Size 

Laptop screens have a wide range of sizes depending upon the type of laptop system that you are looking at. Larger screens provide an easier to view screen such as those for desktop replacements. Ultraportables tend to have smaller screens allowing for a reduced size and increased portability. Almost all systems now offer a wide aspect ratio screen either for a more cinematic display or to reduce the size of the screen in the depth dimension for an overall smaller system size.

All screens sizes are given in a diagonal measurement. This is the measurement from the lower screen corner to the opposite upper corner of the screen. This will typically be the actually visible display area. Here is a chart of the average screen sizes for different style laptops:

Resolution 

Higher resolution equals better picture quality. Laptop screens come in a range of resolutions (measured in pixels, horizontal x vertical):

• 4K Ultra HD:3840 x 2560 and 3840 x 2160 resolutions boast four times the pixels of Full HD, creating rich colors and images for viewing and editing incredibly lifelike images and graphics.
• QHD (Quad HD) and QHD+:With 2560 x 1440 and 3200 x 1800 resolutions, respectively, the extremely high pixel density creates crisp detail and sharp text, ideal for professional photo and graphics work as well as high-def movies and games.
• Retina display:2304 x 1440, 2560 x 1600 and 2880 x 1800 resolutions are found in Apple's 12", 13.3" and 15.6" laptop displays, respectively.
• Full HD:1920 x 1080 resolution allows you to watch Blu-ray movies and play video games without losing any level of detail.
• HD+:1600 x 900 resolution is great for casual gaming and watching DVD movies.
• HD:1366 x 768 resolution is standard on mainstream laptops. Good for Web-surfing, email and basic computing tasks.

PORTS AND CONNECTIVITY

Laptops typically provide several options for staying connected to the internet as well as to other devices. Most laptops provide the latest 802.11 wireless networking standards plus Bluetooth capabilities, so you can easily sync your smartphone, speakers and other portable devices.

Keep an eye out for the following ports that are commonly used for connecting to TVs, cameras and other devices:

• USB Type-A:Connects external drives, gaming controllers, smartphones, MP3 players and other accessories. USB 3.0 ports transfer data faster than USB 2.0, but only when used with USB 3.0 devices.
• USB Type-C:Provides blazing speeds and versatile power, featuring connectors with identical ends that plug in upside down or right-side up. Adapters allow for video as well as backward compatibility with Type-A ports.
• Thunderbolt:Ultra-high bandwidth for fast data transfer between devices featuring a Thunderbolt or MiniDisplayPort connection.
• HDMI:Connect a projector or display HD media on your flat-screen TV.
• Media-card slots: Transfer photos from your digital camera or camcorder.