Tested and Certified to work and look like new
Backed by a minimum 90-day warranty
Priced so you can save on brands you love
Tested and Certified to work and look like new
Backed by a minimum 90-day warranty
Priced so you can save on brands you love
We are Australia’s largest Technology Refurbishment Centre , every day customers trust Renewd to give new life to used devices and we take that responsibility seriously .Whether buying a Refurbished Notebook or trading in some old technology we’re here to save our customers money on a wide selection of certified pre-owned devices , and provide a less expensive alternative to buying new technology.
We also do some good for the planet by keeping thousands of devices in use and out of landfill.
As Australia's largest Technology Re-furbisher we need to keep a steady supply of excellent
products to meet our customers needs.
Renewd asset recovery manages merchandise from the following Australian sources:
Renewd believes in reusing products first and recycling when an item no longer has any value. The idea is to keep working products in use as long as possible, extending their life, preventing e-Waste, and ensuring you receive value for the electronics you don't need anymore. It's an idea we call reCommerce.
Once we have checked out your item , we move the item into one of a few directions depending on what it is and what condition it's in. Many of the products sent to Renewd still have plenty of life left in them so we find them a new, happy home. We do this by refurbishing and selling many of the items through Renewd . This is the essence of reCommerce - you sell your unwanted Notebooks to us and we extend their life by selling them to someone who wants it. As a result, fewer items get thrown to the landfills or collect dust in a drawer, and fewer people buy brand new Notebooks since used ones in great condition are available in the market. Some products that we receive in large quantity are sold globally to wholesale partners, who aggregate these items and resell them via their own networks.
The idea is to optimise where to move things in order to get the best return and therefore offer the best value possible to our Customers.
Renewd Certified Refurbished Products are pre-owned products that undergo Renewd’s stringent refurbishment process prior to being offered for sale. While only some units are returned due to technical issues, every unit is evaluated to ensure it meets our quality standards.
Each Renewd Certified Refurbished Product:
Refurbishment procedures follow the same basic technical guidelines as the manufacturers Finished Goods testing procedures.
Not currently, We recommend searching Renewd for a product that fits your memory and Hard drive requirements, after the comprehensive refurbishment program all of our products are boxed and warehoused pending sale.
Refurbished supply is usually very limited and we often run low of refurbished inventory. We recommend that you act quickly if you see an item that you like. A product will be reserved for you once you've completed checking out and e've received full authorised payment. Please note that some payment methods take longer than others and that availability of a refurbished product is not guaranteed until we receive your full payment.
We do not provide individual photos of any product. All products go through a comprehensive refurbishment program , to avoid any customer dissatisfaction Renewd uses a comprehensive condition report on our site to identify the cosmetic condition of our refurbished products , the products are then boxed and warehoused for sale.
The products match the following descriptions.
RENEWD - Certified Refurbished EXCELLENT PLUS+
Product is like new condition, this classification is reserved for Notebooks that show evidence of very light previous use including no scuffing, no scratches on external surfaces, no scratches on the screen, no wear on keyboard, palm rest or touchpad
RENEWD - Certified Refurbished EXCELLENT
Product is in excellent condition, this classification is reserved for Notebooks that show evidence of previous use that may include minimal scuffing, light scratches on external / Internal surfaces, minimal wear on palm rest, keyboard and touchpad.
RENEWD - Certified Refurbished GREAT
Product is in great condition, this classification is reserved for Notebooks that will show evidence of heavier use that will include scuffing, heavier scratches, dents and chips on external surfaces, wear and tear will be visible on palm rest, keyboard and touchpad.
RENEWD - Certified Refurbished GOOD
Product is in good condition, this classification is reserved for Notebooks that will show evidence of much heavier use that will include scuffing, heavier scratches, dents and chips on external surfaces, wear and tear will be visible on palm rest, keyboard and touchpad, screen may have minor scratches, white blemishes may be evident on the screen, hinges may have small cracks.
YES, it only takes a few minutes to trade your old Technology, simply call 1300 010 500, speak with one our our estimators who will provide you with an instant trade value, if you accept the trade offer we simply text you a Renewd gift code that you can use in minutes, when your goods arrive, place your trade in the box and use the return freight con note.
Renewd does arrange bulk sales as well as bulk purchasing , we have a dedicated department for such transactions , however they require a set of information before they can determine how we can best serve your needs.
Please email us through support@renewd.com.au with the answers to the following questions .
Our sales team will review the information and follow up with you .
For security all renewd certified products are boxed in plain packaging. Your item will arrive inside a protective bubble bag, your AC adaptor and power cord is included in the box.
Not currently , after the comprehensive refurbishment program all of our products are boxed and warehoused pending dispatch via Australia Post / Startrack across Australia.
All of our products are boxed individually to ensure safe transit of every Notebook , every item you purchase will be packaged individually with a unique tracking number.
Renewd never sells or shares any of your personal information unless you have specifically opted in to receive offers from Renewd. Additionally, during our inspection process all devices receive a full wipe and factory restore prior to or during inspection and we destroy any SIM or memory cards that our customers forget to take out.
We recognise that your rights under the Australian Consumer Law are important and cannot be limited or excluded. The benefits under Renewd Care + are in addition to your rights and remedies under the Australian Consumer Law. You are not required to pay for your rights and remedies under the Australian Consumer Law. Nothing in your Renewd Care + One year warranty excludes, restricts or modifies your rights under the Australian Consumer Law. There may be some features in your plan which overlap with your Australian Consumer Law rights. The price you paid for your product including Renewd Care + does not include any amount for rights or benefits to which you are entitled under the Australian Consumer Law.
The Renewd Trade-In Program offers a convenient way for you to trade in for Renewd gift cards. You must be 18 years old or older to take advantage of the program.
Renewd is trading in Notebooks , Netbooks , Tablets , We're constantly evaluating categories where we can offer consumers a great value for electronics they no longer use. We also offer responsible recycling for these and most other electronic products.
The age, condition, and accessories included will affect the trade-in value of your items. Call our estimator at Renewd on 1300 010 500 to get an estimate for what your item may be worth. Renewd will evaluate your device and provide a competitive offer based on several factors, including age, condition, included accessories and current resale prices.
Our employees grade the condition and perform a functionality check over the phone. At a minimum, in order for us to accept a device it must turn on and function as a user would normally expect. There can’t be missing power supplies, and a battery powered device must run on its own battery. We assign a condition grade based upon our inspection:
Condition Grades:
GOOD. The device is fully functional with no technical problems . Shows signs of normal use.
FAIR. The device is fully functional with no technical problems, and only a few scratches due to normal use. If the device has a screen, there are no scratches or burned-out pixels. Moderate physical damage and fully functional.
BROKEN. Significant physical damage or does not function properly.
RECYCLE. Eligible device does not have any monetary value but will be collected and sent to a recycling partner that complies with the highest industry standards regarding the reuse, refurbishment or recycling of products as well as waste disposal generated from the recycling process.
If the device is not accepted for trade-in, we can responsibly recycle it.
Important note:
For Apple iPhone, iPad and iPod touch devices that use iOS 7 and above, you must disable the "Find My iPhone/iPad/iPod" function before the start of the trade-in transaction.
How to Turn Off "Find My iPhone/iPad/iPod":
For Android 5.0 or newer, you must reset device to factory settings before the start of the trade-in transaction.
Your device may be:
Our on-line Trade-In Program is intended for the convenience of our eCommerce retail customers and is not designed to handle large volume or commercial transactions.
Customers are limited to no more than two (2) products per transaction, except as noted below.
Please contact us using our Trade-In Customer Service contact form, as our on-line program is for the personal, non-commercial use of our retail customers.
While we welcome and value feedback from our customers, our trade-in values are fixed at the time of our evaluation based on the type of product traded in, its market value, and its condition.
Go to renewd.com.au
Please include any accessories that came with the product. You are responsible for removing any data from your device before providing the product to us. Under no circumstances will Renewd be liable for any loss of any data or media from products provided to us for trade in or recycling.
Please also note that to be accepted for trade-in, your item must have a visible serial number. It should not be removed, scratched off or manipulated in any way.
The item can be returned to you if it is still un-processed in our National Returns Centre if you pay the return shipping and handling costs ($100 inc GST)
It's simple:
In Australia, the Renewd Trade-In Program is subject to the Second-Hand Dealers Regulations which regulate the buying of used personal property .
As a second-hand dealer we must ask for proof of identity from every person attempting to sell goods over $100
Acceptable forms of I.D
From time to time, Renewd runs special promotions to work in conjunction with our Trade-In Program. These promotions are usually available for a limited time and only apply to specific products. Due to the nature of these promotional offers, your trade-in device may not be eligible for these offers. Please refer to the offer details. If you continue to have questions about your product’s eligibility, please contact us at Renewd.
We provide free standard shipping (excluding DESKTOPS unless pickup) and an express freight option for all our orders within Australia.
All our items are shipped via Startrack who aim to deliver in an estimated 5-7 business days from the date the order was dispatched. We usually dispatch items within 2 working days. This means it can take up to 5 working days for your order to reach you.
If you have selected the Express freight option $15 (excluding DESKTOPS), your order will ship next day and will arrive within 1-3 business days
We provide you with tracking information via email when your order has been dispatched. Please allow a few hours from the email being sent for the tracking information to be validated by Startrack.
Please Note: All our orders are sign on delivery, StarTrack cannot leave packages unattended. In the event, where no one is available at your shipping address, StarTrack will leave "Missed Delivery" note for you to collect from your local AusPost.
If you have not received tracking for your order please contact us.
Please note that all units are packaged individually to ensure the safe transit of every laptop.
We cannot package more than one unit into the same box as it can cause damage. This means that for every item your purchase you will receive a unique box and tracking number.
We regret that we currently do not ship outside of Australia.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by email us at support@renewd.com.au or chat with us.
Your Renewd product comes with a 90 day warranty.
Making a warranty claim is simple. You can register your claim online at support@renewd.com.au.
Please provide the following information :
Your Name :
Original renewd receipt number :
Your Shipping Address :
Product Fault / Issue
A Renewd technician will contact you to discuss the fault or issue .
If the fault cannot be rectified over the phone , we will send you a priority return kit to have your product repaired or replaced.
Yes , we can provide a Quotation for $99 inc GST , this quotation includes Free freight from your location to our National Repair Centre in Melbourne , we send you a repair return mailing kit . Please email us at support@renewd.com.au
Your 90 day and Renewd Care + One Year warranty cover does not cover any faults caused by physical damage, product misuse or using the product outside the manufacturer’s guidelines. Also, it does not cover products that have incurred a fault due to electrical surges and software issues.
We will send you an email to reset your password.